Contact Our Gamix Guide Team | 2026

We work online only, so there is no street address and no walk-in desk. Our team is available Monday to Friday, roughly 9 a.m. to 6 p.m. Eastern Time. Messages sent outside those hours wait in the queue until the next working day. Expect a first reply within two business days. Complex requests, such as a full review correction or a data check, can take longer. If we need more time, we tell you. Pick the category below that matches your request. It routes your message to the right editor and cuts the back-and-forth.

Use this channel when you spot an error, want a claim clarified, or disagree with how we covered Gamix or gamixstore. Tell us the page, the exact line, and what you believe is wrong. Add a source if you have one. We check facts against the brief we publish from, then update the page if you are right. We do not sell editorial placement, and we do not alter rankings or ratings on request. A good message is short, specific and verifiable. Vague complaints slow everything down. We log every accepted correction so readers can trust what they see.

Operators and agencies, this category is yours. Send licence details, payment methods, bonus terms and any recent changes to your offer. We need the full wagering rules, eligible games and withdrawal limits, not a marketing summary. State which regulator licenses you by name, and confirm you accept US-focused review criteria. Sending information does not guarantee a listing or a favorable score. Everything we publish is checked independently. Expect a reply asking for missing details before we assess any request. Please do not send gifts, payment offers or pressure for coverage.

Played somewhere we cover and hit a problem, or had a smooth payout worth noting? Tell us. Reader tips help us spot patterns in withdrawals, support quality and bonus conditions. Include the date, what happened, and screenshots if you have them. Remove personal data such as full names, card numbers and account IDs before sending. We cannot recover funds, resolve disputes or act as a go-between with any operator. We use your report as one input among many, never as the sole basis for a rating. If gambling is causing you stress, set limits, take a break, and seek support from a responsible-gambling service.

How fast will I hear back? Within two business days for most messages. Can you help with a casino withdrawal? No. We are an editorial guide, not a dispute service. Will you change a rating if I ask? Only when you show a verifiable factual error. Can I send a press release? Yes, through the casino brands and PR category, with full terms attached. Do you accept paid placements? No. Our guide is for adults 21 and over where legal, and gambling should stay entertainment, never a way to make money. Play within your limits.